Refund Policy

Our fair and transparent policy handles cancellations, transfers, and booking change requests.

Get a 100% refund on tours, vehicle rentals, and private charters when cancelled up to 24 hours in advance.

Certain promotional attraction tickets, fast boat passes, and hotel special packages are strictly non-refundable.

We offer complete rescheduling or vouchers if flights are canceled due to Mount Agung eruptions or storms.